All payment methods are accepted. 

We are at our office location Monday through Friday, 9-6pm.  Our phones lines are answered 24 hours a day, 7 days a week, serving clients any time, day or night. If you have an emergency, please call our office or send us an email. We will try to resolve any problems as quickly as we can. 

Yes!  We do require a non-refundable deposit. A credit card authorization form will be sent to you to complete at the time of reservation. All specialty cars require a 50% deposit. To all our new clients you may also make card / deposits directly with our office when you make your reservation. If you wish to pay your balance in person, you will need to be prepared to handle this with your chauffeur upon his/her arrival at the FIRST pickup location.

In most cases, minimum hourly rental terms will apply.  There are many advantages to this structure, especially for special events and occasions. You have the same vehicle and chauffeur guaranteed for your entire service. You can leave your belongings in the vehicle. You have unlimited stops, the vehicle and chauffeur are available to you as directed. It is generally more relaxing to know that you have the vehicle at your disposal for the specified rental period.

Yes, there may be instances and occasions where a transfer service is possible with the exception of peak demand dates and events. A transfer is a direct, one-way pick up and drop, at a set time. Extra stops and additional hours are not calculated in the pricing and would be added to the charges. It is best to review all details at the time of reservation to determine what type of service will best suit your needs.

‍As soon as your reservation is complete, you will receive an email confirmation number.

All stretched limousines & limo party buses are stocked with bottled water and ice in the built-in coolers, glassware and napkins. Customers are welcome to bring their own snacks and beverages. 

A cleanup fee is assessed if upon completion of your booking we deem the vehicle excessively dirty (i.e. spills, stains, sick etc.) that require additional time and costs for cleanup. This also includes vomit/sickness in the limousine that is NOT in a waste bag or container. The minimal fee is $300.00 - Any smoking in the vehicles carries an automatic $1000 fee.

We accept (All major credit cards, EFT and Direct Deposit) for initial deposits and final payments. Should you choose to use a credit card for your final payment, the balance will be charged after your booking. You may also make direct deposits directly with our office when you make your reservation. If you wish to pay your balance in person, you will need to be prepared to handle this with your chauffeur upon his/her arrival at the FIRST pickup location.

Reservations can be made with us from a variety of options. We accept reservations via phone, email or on our online booking form found on our website. 

Customers are encouraged to provide their own car seats or booster seats . Moelimo can also provide you with an infant seats upon request, at the client’s own risk. Our seats are disinfected and wrapped in plastic covers to ensure cleanliness.

Yes we do! The shuttle buses we commonly carry in our fleet are 24 passenger capacity. We have several in our fleet, to serve your needs. Contact our office for pricing and availability.

Yes! We love when we have repeat clients that really hit it off with their chauffeur and wish to request them for their next service. By all means, ask our office staff who your last chauffeur was if you cannot remember his/her name.

We will send you a text 1 hour prior to your pick-up time with driver information. Driver will also text you directly. For any questions, please call our office number (416) 499-3999, or You can also communicate with your driver directly.

‍Yes. Moelimo will constantly check your flight for actual arrival time. As long as your flight number doesn’t change, we will know about your flight delays. It may be a good idea to let our office know about your flight delays, but it’s not necessary.

Once you receive a confirmation number, you are confirmed. Cancellations are accepted by Phone only.  Cancellation for Sedans/SUVs must be received TWO hours or more before the posted time of pickup. A Cancellation Fee will be applied, otherwise. FOR SPECIALTY VEHICLES: Cancellation fee applies if cancelled within 72 HOURS of the call.   Email Confirmation of Cancellation will be sent and must be retained by client as proof of cancellation.  If the Cancellation confirmation is not received by email, it is the customers obligation to call the office (416-499-3999) to ensure the cancellation is confirmed. FOR COACH BUSES: Cancellation must be received 14 DAYS Before of the reservation.  Any Cancellation made within 14 DAYS of the reservation will be charged ONE HOUR or ONE WAY plus HST. For more details refer to the cancellation policy and rules at the bottom of your reservation confirmation.