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We're Here To Assist You.

Helping you reach your destiny in comfort and style is our top priority. Tell us what you're looking to get from your experience, and we'll recommend the vehicle and service that is right for you. 

Contact Us

T: (416) 499-3999

SERVICE HOURS

Mon - Fri
-
Sat - Sun
Appointment Only

Frequently Asked Questions


  • What are your hours of operation?

    We are at our office location Monday through Friday, 9-6pm.  Our phones lines are answered 24 hours a day, 7 days a week, serving clients any time, day or night. If you have an emergency, please call our office or send us an email. We will try to resolve any problems as quickly as we can. 

  • Do we require a deposit when booking?

    Yes!  We do require a non-refundable deposit. A credit card authorization form will be sent to you to complete at the time of reservation. All specialty cars require a 50% deposit. To all our new clients you may also make card / deposits directly with our office when you make your reservation. If you wish to pay your balance in person, you will need to be prepared to handle this with your chauffeur upon his/her arrival at the FIRST pickup location.

  • Do you offer transfers, i.e., “drop-off and pickup” service for special events?

    In most cases, minimum hourly rental terms will apply.  There are many advantages to this structure, especially for special events and occasions. You have the same vehicle and chauffeur guaranteed for your entire service. You can leave your belongings in the vehicle. You have unlimited stops, the vehicle and chauffeur are available to you as directed. It is generally more relaxing to know that you have the vehicle at your disposal for the specified rental period.

  • What if I only need the vehicle to pick us up and drop us off? Can you offer this type of service?

    Yes, there may be instances and occasions where a transfer service is possible with the exception of peak demand dates and events. A transfer is a direct, one-way pick up and drop, at a set time. Extra stops and additional hours are not calculated in the pricing and would be added to the charges. It is best to review all details at the time of reservation to determine what type of service will best suit your needs.

  • Do I get a confirmation number and when?

    ‍As soon as your reservation is complete, you will receive an email confirmation number.

  • What amenities are your vehicles stocked with?

    All stretched limousines & limo party buses are stocked with bottled water and ice in the built-in coolers, glassware and napkins. Customers are welcome to bring their own snacks and beverages. 

  • Clean up?

    A cleanup fee is assessed if upon completion of your booking we deem the vehicle excessively dirty (i.e. spills, stains, sick etc.) that require additional time and costs for cleanup. This also includes vomit/sickness in the limousine that is NOT in a waste bag or container. The minimal fee is $300.00 - Any smoking in the vehicles carries an automatic $1000 fee.

  • What is the method of payment that Limousines, Inc. accepts?

    We accept (All major credit cards, EFT and Direct Deposit) for initial deposits and final payments. Should you choose to use a credit card for your final payment, the balance will be charged after your booking. You may also make direct deposits directly with our office when you make your reservation. If you wish to pay your balance in person, you will need to be prepared to handle this with your chauffeur upon his/her arrival at the FIRST pickup location.



  • How do I make a reservation?

    Reservations can be made with us from a variety of options. We accept reservations via phone, email or on our online booking form found on our website. 

  • I am traveling with an infant. Are there car seats available?

    Customers are encouraged to provide their own car seats or booster seats . Moelimo can also provide you with an infant seats upon request, at the client’s own risk. Our seats are disinfected and wrapped in plastic covers to ensure cleanliness.

  • Do you offer shuttle buses?

    Yes we do! The shuttle buses we commonly carry in our fleet are 24 passenger capacity. We have several in our fleet, to serve your needs. Contact our office for pricing and availability.

  • Can I request a particular driver?

    Yes! We love when we have repeat clients that really hit it off with their chauffeur and wish to request them for their next service. By all means, ask our office staff who your last chauffeur was if you cannot remember his/her name.

  • What number should I call when I am ready for my airport curb side pick up?

    We will send you a text 1 hour prior to your pick-up time with driver information. Driver will also text you directly. For any questions, please call our office number (416) 499-3999, or You can also communicate with your driver directly.



  • Do you check the status of my flight?

    ‍Yes. Moelimo will constantly check your flight for actual arrival time. As long as your flight number doesn’t change, we will know about your flight delays. It may be a good idea to let our office know about your flight delays, but it’s not necessary.

  • Can I cancel my order and when?

    Once you receive a confirmation number, you are confirmed. Cancellations are accepted by Phone only.  Cancellation for Sedans/SUVs must be received TWO hours or more before the posted time of pickup. A Cancellation Fee will be applied, otherwise. FOR SPECIALTY VEHICLES: Cancellation fee applies if cancelled within 72 HOURS of the call.   Email Confirmation of Cancellation will be sent and must be retained by client as proof of cancellation.  If the Cancellation confirmation is not received by email, it is the customers obligation to call the office (416-499-3999) to ensure the cancellation is confirmed. FOR COACH BUSES: Cancellation must be received 14 DAYS Before of the reservation.  Any Cancellation made within 14 DAYS of the reservation will be charged ONE HOUR or ONE WAY plus HST. For more details refer to the cancellation policy and rules at the bottom of your reservation confirmation.

Head Office

T: (416) 499-3999
F: (416) 499-9959

Mon - Fri

9:00 am - 6:00 pm

Sat - Sun

Appointment Only


OUR PHONE LINE IS OPEN 24/7 *



48 Galaxy Blvd, Suite 404
Etobicoke, Ontario, Canada M9W 6C8

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Experience the ultimate in luxury transportation with MoeLimo. Whether you're traveling for business or pleasure, our fleet of premium vehicles and professional chauffeurs are here to ensure a smooth and comfortable ride.

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